Customer satisfaction focused - Product development & innovator - Continuous cost management and Revenue margin improvement - Collaborative team leader - Staff training & motivator - Strong practical organizational skills - Successfully organizational multi-tasker

11/2013 - 10/2014 Assistant Supermarket Manager - Van den Tweel Supermarket, Curacao

Major achievement: Initiated an analysis of perishable food ordering to reduce waste that resulted in significant saving by adjusting bread ordering to fluctuate with day of week demands

* Trained Staff to work according to the Van den Tweel standards
* Guided Staff members to work efficiently in order to execute cleaning tasks
* Solved database errors with the database department at headquarters

4/2012 - 10/2013 Assistant Commercial and Purchasing Manager - Firgos Antilles Business Corporation NV, Curacao

Major achievement: Leveraged experience as a previous business owner to improve the efficiency of Custom clearing of Asian container shipment by bringing it in-house and analyzing shipping costs and re-negotiating the arrangements with the shipping logistics companies

Emerald - Product group carrying Firgos' private label
* Product production and improvements according to Western standards
* Identified new manufactures of the private label products that led to reduction in costs and improvements in margins
* Led the effort to manage inventory, thus improve cash flow, by aligning product demand and order quantities

2/2010 - 3/2012 Commercial Manager - AJP Trading (doing business as Bay West), Curacao

Major achievement: Guaranteed sales revenue by successfully negotiating a bi-annual contract between CIBNA "Centraaal Inkoop Bureau Nederlandse Antillen" and Bay West

* Leveraged personal networks to increase customer portfolio
* Identified methods fo incremental sales to existing customers and positively impacting the cost-of-sales and margins, including the introducing of a dispenser service system
* Increase sales by evolving the programs of in-house demonstrations to customer staff to highlight product benefits and generate loyalty
* Increased sales at our Bay West branch in Bonaire through increase visits to the island and building deeper relationship
* Led the effort to revamp the holiday gift giving program to customers based on profitability and loyalty
* Increased sales by selling custom made food & beverage products
* Improved the retail sales of the Bay West location through improved merchandising and education that lead to the move to a new location to accommodate the growth

1/2009 - 11/2009 Various roles - Scarlet Headquarters and store, Curacao

6/2009 - 11/2009 Floor Manager - Scarlet Store

Major achievement: Improve A/P, A/R, Petty cash, Cash Register change and bank account reconciliation process by introducing a new accounting process with the Headquarter Finance Department

* Increased sales by improving customer service and staff training
* Upgraded the service of the Technical Department by guiding staff members
* Reduced inventory differences by regular warehouse inventories
* Reduced administrative differences by introducing the daily sales report

4/2009 - 5/2009 Supervisor Customer Service- and Technical Support Desk - Scarlet Headquarters

Customer Service Desk
* Improved the customer satisfaction by re-writing the "How to Upgrade Customer Service" manual and working with the teams to roll-out the training
Technical Support Desk
* Upgraded the technical support desk service by receiving feedback from the Customers through the Questionnaire "Are you happy with the Scarlet service?"
* Upgraded the St. Maarten customer service by successfully introducing new trouble shooting methods focused on the needs of the local Scarlet Branch

1/2009 - 3/2009 Senior Executive Assistant - Scarlet Headquarters
Increased efficiency by composing and applying a manual for all management related tasks

5/2008 - 12/2008 Office Manager - Digicel Headquarters, Curacao

Major achievement: Led the effort to consolidate three Digicel branches into a headquarter as costsavings and operational efficiency measure

* Organized the brand awareness campaign of Digicel in advance of the Grand Opening
* Improved all Housekeeping related experiences and reduce costs by making changes in the cleaning charts and evaluating the material and labor cost structures
* Improved security by introducing and enforcing standard guidelines and performing periodic check on the day-to-day adherence to the process
* Reduced cost and improved efficiency by centralizing management travel arrangements

4/2003 - 8/2007 General Manager - Cardinal Gift Plaza NV & Tobacco Plaza NV & Duty Free Plaza NV, St Maarten

Major achievement: Teamed up with a partner to build and expand a duty-free business from a single stall location to a multi-location retail and wholesale business

* Improved our market position through regular analysis of competitive pricing landscape and understanding the margin structures
* Negotiated advantageous volume-based pricing arrangements with suppliers through a process of wholesale pricing analysis and understanding customer price sensitivity
* Pro-actively manage costs and margin cost reduction by monitoring warehouse- and delivery operations
* Increased sales by understanding the international tastes and market trends and pricing
* Improved profitability by actively monitoring product demands against inventory
* Improved profitability by monitoring signs of fraud and implementing operational processes that balanced accounting reports

3/2001 - 3/2003 Travel Consultant - Let's Travel - Sint Maarten

* Built a large diverse customer portfolio through a mastery of several languages and understanding cultural differences and choices around traveler segments
* Established a new revenue stream specialized in niche travel fares such as: bereavement, student, youth, military, political, unaccompanied minor and senior citizens fares
* Created an incremental revenue opportunities by arranging per transportation, special travel needs (e.g. oxygen for passengers) and cadaver transport
* Build a loyal customer base by focusing on customer care and facilitating arrangements of frequent flyer requests, special meals, upgrades, passport-, visa-, and health regulations, informing customers upon weather forecast, luggage regulations, excess luggage fees and travel insurances

6/1999 - 2/2001 Travel Consultant - Vos Air Services & Does Travel and Cadushi Tours & Parera Passage - Curacao

11/1998 - 5/1999 Receptionist and Administrative Assistant - Smeets Thesseling van Bokhorst Spigt - Curacao

1993 - 1998 Part-time Travel Consultant - The Netherlands
* BTI Noordwijk - Business Travel International
* NBBS Leiden - Nederlands Bureau voor Buitenlandse Studentenbetrekkingen
* KLM Hoofddorp - Koninklijke Luchtvaart Maatschappij

Languages - Fluent: Dutch, English, Spanish, Papiamentu Casual: French

Computer Skills - GETS, Galileo, View Point, Sabre, Microsoft Office, Quick Books, Counter Point and SMS

Travel - Americas: Columbia, USA, Venezuela - Caribbean: Anguilla, Aruba, Bonaire, Puerto Rico, Saba, St. Barths, St. Kitts, St. Maarten - Europe: Belgium, England, France, Germany, Portugal, Spain, Switzerland - Other: India, Morocco

Special Interests - Swimming, Hiking, Dancing (formal training in modern and classical dance)